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October 30, 2007

Comments

Ed Hawco

There are other parental control solutions out there as well. Some, like the Kajeet, are based in the handset. Others, like AT&T's Smart Limits and ACE*COMM's Parent Patrol, are based in the carrier's network, which means they will work with any phone.

I admit I'm biased, because the company I work for makes Parent Patrol. Regardless, there are certain advantages to using network-based parental controls, including the fact that it means your kids can use any phone they want, or they can use hand-me-downs from parents or older siblings. It also means the child doesn't have to use a specialized carrier, so you can take advantage of family plans and the like that might be offered by the parents' carrier.

Parent Patrol is just starting to get out there. We have some carriers in Canada using it, and two regional carriers in the U.S. are launching it in the next few weeks or so (unfortunately I can't name them). In all cases they're marketed under a different name, but you can cross check them on the parent-patrol.com Web site as they become available.

There's more talk about this topic at our blog: www.kidsandmobilephones.com

Susan

Children need cell phones when they are independent enough to need a safety net. A child who is capable of using a cell phone to call their parents in times of distress as a safety measure should have the communication skills to understand when and how they should use their phones. Many parents trust their children to use cell phones appropriately. They use open communication to teach their kids why they need to use proper safety when using the phone, weather that be house or cell.

In general, I oppose parental controls because I feel that they inherently block or hinder parent-child communication. Furthermore, Children are aware of their vulnerability and powerlessness—something adults often forget. Rather than trying to control children’s actions, shouldn’t parents get to know their kids and develop a strong sense of mutual respect? I feel that creating dynamics where children have responsibility and some control over their sense helplessness helps kids grow up feeling understood and helps parents know what’s really going on in their children’s lives. If we block the TV, the cell phone, and the computer, don’t we run the risk of assuming we know everything about our children’s lives without first asking?

I also object to tween marketing. Tween speak in annoying to adults. As responsible parents we should encourage our children to use eloquent language and be able to communicate easily with adults and other kids alike. Tweens are old enough to feel the need to be included in the adult culture in which their parents participate. Marketing unnecessarily to tweens only furthers the gap between children and their parents at a critical developmental time in the children’s lives.

Susan

Craig

An interesting pair of comments from Ed and Susan: One is focused on the development of parental controls, while one is generally opposed to the notion of parental controls. Which, I think, is a microcosm of the discussion at large happening among parents: Opinions of how a parent ought to be involved in their child’s cell phone use land all along the spectrum.

Which is why at kajeet we designed our service to be less about control and more about cooperation and conversation between the parent and the child. We recognize that for a child having a cell phone represents not just freedom but also responsibility. That responsibility is shared by both the parent and the child and we feel strongly that it's up to us to help facilitate those family conversations about the responsible use of mobile technology.

kajeet is a company founded by parents, with a name that's an anagram of the first letters of the founders' kids. Many of us who work at kajeet are parents and we take parent-child conversations extremely seriously. We've all worked very hard to take a thoughtful and responsible approach to the topic of kids and cell phones.

So when someone asks, "When is the right age for a kid to get a cell phone?" the answer isn't "8" or "10" or "12" or any number. The answer is: "When the child is ready for one." In some families, a child is ready at age six. In other families, a child may not be ready at age 16. But that's not for any marketer to decide; it's up to the family to decide, for parents and kids to decide together. And if they decide that kajeet is the answer to their cell phone needs, we're here to provide a pay-as-you-go service that is cost-effective, easy to use, and very customizable from both a service and a financial perspective.

I really don't want to turn this post into a sell job, and I fear I've already done too much of that. Google kajeet and see what moms are saying about us. Take a look at the press room on the kajeet Web site: There are some great links to things like a CBS News story about us, a TIME magazine piece on our beta testing, a C|Net review, and so on. Better yet (yeah, this is the shameless blatant plug portion of this post): Take a look at our phones and pick up a kajeet brochure in Target, Best Buy, Toys R Us, Limited Too or Longs Drugs.

Bottom line, I guess, is: There ARE companies out there striving to market responsibly to families and the jumping monkeys in them. kajeet is one of them.

Craig Peters
Director, Online Marketing + Communications
kajeet

Companies PR & service deptartments need work. Computer glitches cost the consumer bank deductions..."oops sorry..." is the complaint's reply. I don't think they are really sorry to have borrowed my money for five days. I wonder if you stole thirty dollars from three thousand people, how much daily interest could one earn???

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Jennifer

I just bought a Kajeet for my almost 11 year old. I like the idea of parental contols: I'm no "helicopter mom": I don't hover. lol. My kids arent' "free-range" kids either. They have responsibilities and limits. When your child has never used a cell phone before, there's nothing wrong with parental controls. It's idiotic to say controls "hinder parent child communication". The only thing that hinders parent/child communication is either the parent or the child.

I'll come back and give my review after we have used the phone. Unlike Susan, who apparently hasn't used the phone.

Annoyed

This company is ridiculous. Buried in its terms and conditions is a claim that they can transfer money and then not return it. They reap a windfall profit on this.

Ingrid

After recommendations from a good friend, purchased the Katana for my daughter for Christmas. Set it up prior with number, added money to wallet and signed up for $19.99 plan. Daughter used it Xmas eve and the camera kept "loading" and you would have to take the battery out to start all over again. Contacted customer service - on hold for 45 minutes - was given an RMA and told to contact Sanyo and see if they could give me a "code" to fix. Couldn't get through to
Sanyo - wrong number given, no prompt to get to tech support, etc. Contacted Kajeet and told them I would send it back. Got a call from Kajeet on 1/3 asking what my plan was. Told them I was sending it back. I was told that I would receive my replacement in, get this!, 6-8 WEEKS. Are you kidding me??? I've already paid for the montly $20 plan plus added $20 to the wallet for texting. I said they could keep the phone and credit me back. Was told, that the credit would take, yes, 6-8 WEEKS. What kind of customer service is this? In the mean time I would have to continue to pay for service I am not even getting.

Totally ridiculous and I am letting my other friends know who also purchased Kajeet for their kids at Christmas.

A1phaGeek

4 months no working phone.
ernie@... - 04/08/09
Placed order on January 9th 2009. It Arrived on the 20th. I did not work. I RMA it that day. CSR claimed 6-8 weeks for replacement! I was floored at the long turn around time, I asked if I could just buy a new one, but I was told I would be charged full price for both. I was also told that I would get a call from "operations" about expediting this. I never got a call. 48 hours later, I call back to speak to operations, and was told they would re-submitted the ticket with the same answer, "I would get a call in 24-48 hours". I gave up on expediting, but now 4 months later, I still have not received the replacement phone. I called and got a new trouble ticket # and the same promise that I would get a call from operations with in 24-48 hours. I'll believe it when I get it. So far I'm out the $$ for the phone and have nothing to show for it. My daughter who still has not received her birthday present is not a happy camper. I'm very disappointed.

Haley's Mom

Well we LOVE our kajeet. I think customer service must have improved because our problem was resolved very quickly and they went over the top to make it right!! I just purchased a 2nd kajeet and will be giving it to my 11 yr old for his birthday.

I kick myself every day for signing my oldest child up on our family plan. Now he's stuck in our contract. (We did this before we discovered kajeet) The parental controls kajeet offers are simply amazing. We are having issues with the oldest getting up in the middle of the night and texting/calling people. If he had a kajeet we could just log into his account and set it up so the phone cant be used during the middle of the night! The day that contract is up I'll be purchasing our 3rd kajeet and adding him on it as well. It's piece of mind. Simple as that. I give kajeet 5 Stars!

kidsmindsonkajeet

i am sorry but i think thatt kids dont really enjoy the kajeet as much as we do. my daughter loves having a phone but when her friends get to text all they want and she has to pay every time she sends or recieves a text, she com[lains that she wants a phone with no texting limits or phone call limits. She thinks i dont trust her with a real phone, but i do.i told her she can change her phone evercy year so she cant wait till her next birthday (her 2nd year having her kajeet) !!!!! good bye!!

kidsmindsonkajeet

sorry i meant to type she gets to change her phone every two years

LaTrish

Don't trust them!I ordered (before noon as stated on their website for same day shipping) & paid for priority overnight shipping, but the next day when I was to receive it- nothing! I called, they said "Oops, not processed yet." No reason given! Just that for some reason it missed being processed. They offered to refund my shipping - which is the same as NOTHING as the salesman had already offered me free shipping if I wanted to go with 2 day ship. Instead I would end up with a four day shi at least. I would like to tell you how we liked the phone, but can't as we're canceling our order. This was supposed to be a birthday git for our son whose birthday is this weekend, not next week! So I would say if you don't mind not knowing when you'll receive your phone you cold go ahead and try them. I figure though, if they're going to lie to me up front, then I can't really trust them in the future.

Dave

Customer service has greatly improved at Kajeet. They are really listening to their customers now. Also they now have rolled out family plans which are great. You can get a parent plan for $30 with 1,000 minutes and 100 texts then we put two kids on $14.99 plans with 60 minutes and unlimited texts. That's $60 for 3 lines - with no additional taxes, line surcharges, etc. and you can eliminate any risk of expensive overages! Wow. If you want this plan you just have to decline to choose a plan at the time of purchase. I think the option says "no thanks, this is a gift or I'm an existing customer..." select this instead of selecting a plan. Then tell Customer Care which plan you want on activation. Plus, to save an additional 15% on your initial purchase of the phones, visit the discount landing page at www.kajeet.com/bargain and use promo code "BARGAIN"!

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i am sorry but i think thatt kids dont really enjoy the kajeet as much as we do. my daughter loves having a phone but when her friends get to text all they want and she has to pay every time she sends or recieves a text, she com[lains that she wants a phone with no texting limits or phone call limits. She thinks i dont trust her with a real phone, but i do.i told her she can change her phone evercy year so she cant wait till her next birthday (her 2nd year having her kajeet) !!!!! good bye!!

Dave

$14.99 for unlimited texting. You should get her on that plan. Right now is the best time to get a Kajeet phone. Kajeet is running a FREE SHIPPING promotion from May 6th to May 19th. Also, shop from http://www.kajeet.com/bargain and you'll receive 15% off your entire order. Or you can enter promo code: BARGAIN during checkout. These phones make great gifts your kids will love.

bangbros

Kajeet sounded really interesting, but I have to say that I didn't spend too much time thinking about it. Kajeet is aimed at tweens and we're light years away from that stage in our house (or so I'd like to believe.)

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Kajeet sounded really interesting, but I have to say that I didn't spend too much time thinking about it. Kajeet is aimed at tweens and we're light years away from that stage in our house (or so I'd like to believe.)

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to text all they want and she has to pay every time she sends or recieves a text, she com[lains that she wants a phone with no texting

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order. Or you can enter promo code: BARGAIN during checkout. These phones make great gifts your kids will love.

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order. Or you can enter promo code: BARGAIN during checkout. These phones make great gifts your kids will love.

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Which is why at kajeet we designed our service to be less about control and more about cooperation and conversation between the parent and the child. We recognize that for a child having a cell phone represents not just freedom but also responsibility. That responsibility is shared by both the parent and the child and we feel strongly that it's up to us to help facilitate
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parent and the child. We recognize that for a child having a cell phone represents not just freedom but also responsibility. That responsibility

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parent and the child. We recognize that for a child having a cell phone represents not just freedom but also responsibility

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